Privacy Policy

Overview

The ChargeFlip (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

Information We Collect

When you use the ChargeFlip, we collect:

• Email address — to send you the generated chargeback response letter
• Chargeback dispute information — details you provide (case numbers, amounts, dates, dispute descriptions, evidence) to generate your letter
• Usage analytics — how you interact with the tool (page views, button clicks, form submissions), through PostHog

How We Use Your Information

• Generate your personalized chargeback response letter
• Send the letter to your email address via Resend
• Improve the tool through analytics and usage data (PostHog)
• Maintain internal logs of emails sent (for operational purposes)

Data Sharing

We do not sell, trade, or share your data with third parties. We use the following services to operate the tool:

• Resend — email delivery service
• PostHog — analytics platform

These services have their own privacy policies governing their use of data. We do not control how they process information beyond what is necessary to deliver the service.

Data Retention

We retain email addresses and dispute information for operational and analytical purposes. You are responsible for managing your own records and any data you generate through this tool.

Your Responsibilities

You are responsible for:

• Protecting the confidentiality of your email address
• Ensuring any information you provide complies with applicable laws
• Reviewing and verifying all generated content before use

Changes to This Policy

We may update this Privacy Policy at any time. Changes are effective immediately upon posting to the site. Your continued use of the tool constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy, please contact us at support@chargeflip.io.